Status, mandates and territory

Our status

Exo is a public transit authority in operation since June 1st, 2017. It oversees commuter rail services as well as the north and south shores’ bus and paratransit services, taking over for the Agence métropolitaine de transport (AMT), as well as the north and south shores’ transit agencies.

Refer to the Act to modify mainly the organization and governance of shared transportation in the Montréal metropolitan area available on the National Assembly of Quebec website (French).

Our role

Exo is responsible for operating, throughout its territory, regular bus and commuter train services, including paratransit services for disabled and mobility-impaired persons.

Our primary mandates

• Operate the commuter rail network
• Operate the metropolitan bus network (north and south shores)
• Operate paratransit services
• Establish a public transit service plan for its territory
• Build and maintain the infrastructure and equipment under its responsibility
• Advise the Autorité régionale de transport métropolitain (ARTM) on introducing codes of conduct for occupants of its vehicles, stations, platforms and parking lots
• Participating in public transit planning, development, support and promotion at the ARTM’s request

Map of the territory (PDF)

Our territory

Exo's territory comprises those of the Communauté métropolitaine de Montréal (82 municipalities), the Kahnawake Territory, and the Ville de Saint-Jérôme. This territory is shared with the ARTM.

FAQ

1. Why the change to the public transit governance model?

   The new governance model for Greater Montréal’s public transit system stems from Bill 76 (Act to modify mainly the organization and governance of shared transportation in the Montréal metropolitan area), which was passed by the National Assembly of Quebec in May of 2016.
   
   Inspired by best practices from Canada and around the world, this new model reduces the number of transit agencies from 16 to 5, which will, among other things, mean more efficient transit planning and a streamlined customer experience.

2. How does this new governance model work?

   June 1^st, 2017, marks the beginning of the transformation of Greater Montréal's public transportation system, with two new entities taking over for the AMT and the transit agencies for the territory’s north and south shores :
   
   - The ARTM oversees the planning, organization and financing of Greater Montréal’s public transit system.
   
   - Exo is responsible for operating, throughout its territory*, regular bus and commuter train services, including paratransit services.
   
   *Exo’s territory comprises those of the Communauté métropolitaine de Montréal (82 municipalities), the Kahnawake Mohawk Territory, and the Ville de Saint-Jérôme.

3. Does the new governance model also affect transportation agencies such as the RTL, STL and STM?

   The Réseau de transport de Longueuil (RTL), Société de transport de Laval (STL), and Société de transport de Montréal (STM), continue to provide their respective services. Exo provides regular public bus and commuter transit services, including adapted transportation for persons with disabilities and reduced mobility, on the north and south shore of the Greater Montreal Area.

4. Has anything changed for customers?

   The implementation of the new governance of transit organizations has not affected the delivery of quality service to customers.
   
   Following this, all changes will be communicated in advance to customers.

5. Is customer service still operational?

   Customer services from the AMT and the transit agencies on the territory’s north and south shores have remained operational within exo and answer customer queries at the usual numbers and addresses.
   
   The contact numbers are: 514 287-TRAM (8726) or 1 888-702-TRAM (8726).
   
   Exo phased in gradually so as to ensure the seamless integration of the AMT and transit agencies on the north and south shores into exo, and also to maintain the quality of service offered to customers.

6. Which transit organizations were integrated into exo?

   Regular transit agencies	Paratransit agencies
   Agence métropolitaine de transport	CIT Laurentides
   CIT Chambly-Richelieu-Carignan (Blus)	Handi-Bus (Chambly-Richelieu-Carignan)
   CIT de la Vallée du Richelieu (CITVR	MRC L’Assomption
   CIT du Haut-Saint-Laurent (CITHSL)	MRC Marguerite-d’Youville
   CIT La Presqu’Île	Régie intermunicipale du transport adapté de la Vallée du Richelieu (RITAVR)
   CIT Laurentides (CITL)	TARSO (Candiac)
   CIT Le Richelain	Transport accès (Châteauguay)
   CIT Roussillon	Transport Soleil (Vaudreuil-Dorion)
   CIT Sorel-Varennes (CITSV)	MRC Les Moulins (Urbis)
   CIT du Sud-Ouest (CITSO)
   MRC Les Moulins (Urbis)
   MRC L’Assomption
   Ville de Sainte-Julie

7. Which territory does exo serve?

   Since June 1, 2017, the ARTM and exo have been serving the territory of the Montreal Metropolitan Community (82 municipalities), the Kahnawake Mohawk Territory and the Ville de Saint-Jérôme.
   
   

   Carte du territoire

   

8. How is paratransit integrated into exo?

   Paratransit is a priority for exo.
   
   As for the other north and south shore transport organizations, the integration of adapted transportation into exo is progressively taking place.
   
   Please note that there was no change in service delivery on or after June 1, 2017.
   
   Customers will be notified in advance by a specific and targeted communication of any change or modification of the service.

9. How does this affect the OPUS+ and OPUS+ Enterprise membership programs?

   Members are not required to take any action. The membership programs will continue as usual and the benefits will remain the same.
   
   Some minor changes to the membership programs are planned:
   - Contracts with the ARTM will continue without any action by members and participating employers.
   - Mandated by the ARTM, exo is responsible for customer service, payment deductions and membership support.
   
   All transit passes and fares have remained in effect past June 1^st, 2017.
   
   OPUS+ membership
   
   OPUS+ Enterprise membership
   
   OPUS+ Enterprise employer agreement