Status, mandates and territory

Our status

The Réseau de transport métropolitain (RTM) is a public transit authority in operation as of June 1st, 2017. Most notably, the RTM will oversee commuter rail service as well as the north and south shores’ transit agencies for bus and paratransit services, taking over for the Agence métropolitaine de transport (AMT), as well as the north and south shores’ transit agencies for bus and paratransit services.

Refer to the Act to modify mainly the organization and governance of shared transportation in the Montréal metropolitan area available on the National Assembly of Quebec website (French).

Our role

The RTM is responsible for operating, throughout its territory, regular bus and commuter train services, including paratransit services for disabled and mobility-impaired persons.

Our primary mandates

• Operate the commuter rail network
• Operate the metropolitan bus network (north and south shores)
• Operate paratransit services
• Establish a public transit service plan for its territory
• Build and maintain the infrastructure and equipment under its responsibility
• Advise the Autorité régionale de transport métropolitain (ARTM) on introducing codes of conduct for occupants of its vehicles, stations, platforms and parking lots
• Participating in public transit planning, development, support and promotion at the ARTM’s request

Map of the territory (PDF)

Our territory

The RTM’s territory comprises those of the Communauté métropolitaine de Montréal (82 municipalities), the Kahnawake Territory, and the Ville de Saint-Jérôme. This territory is shared with the ARTM.

FAQ

1. Why the change to the public transit governance model?

   The new governance model for Greater Montréal’s public transit system stems from Bill 76 (Act to modify mainly the organization and governance of shared transportation in the Montréal metropolitan area), which was passed by the National Assembly of Quebec in May of 2016.
   
   Inspired by best practices from Canada and around the world, this new model reduces the number of transit agencies from 16 to 5, which will, among other things, mean more efficient transit planning and a streamlined customer experience.

2. How will this new governance model work?

   June 1^st, 2017, mark the beginning of the transformation of Greater Montréal's public transportation system, with two new entities taking over for the AMT and the transit agencies for the territory’s north and south shores :
   
   - The ARTM oversee the planning, organization and financing of Greater Montréal’s public transit system.
   
   - The RTM is responsible for operating, throughout its territory*, regular bus and commuter train services, including paratransit services.
   
   * The RTM’s territory comprises those of the Communauté métropolitaine de Montréal (82 municipalities), the Kahnawake Mohawk Territory, and the Ville de Saint-Jérôme.

3. Will the new governance model also affect transportation agencies such as the RTL, STL and STM?

   The Réseau de transport de Longueuil (RTL), Société de transport de Laval (STL), and Société de transport de Montréal (STM), continue to provide their respective services. As for the Réseau de transport métropolitain, he provides regular public bus and commuter transit services, including adapted transportation for persons with disabilities and reduced mobility, on the north and south shore of the Greater Montreal Area.

4. What will change for customers?

   The implementation of the new governance of transit organizations will not affect the delivery of quality service to customers.
   
   Following this, all changes will be communicated in advance to customers.

5. Will customer service still be operational?

   As of June 1^st, 2017, customer service from the AMT and from the transit agencies on the territory’s north and south shores is operational and answer customer queries at the usual numbers and addresses.
   
   The contact numbers are: 514 287-TRAM (8726) or 1 888-702-TRAM (8726).
   
   The RTM phased in gradually so as to ensure the seamless integration of the AMT and transit agencies on the north and south shores with the RTM, and also to maintain the quality of service offered to customers.

6. Which transit organizations was integrated with the RTM on June 1^st?

   Regular transit agencies	Paratransit agencies
   Agence métropolitaine de transport	CIT Laurentides
   CIT Chambly-Richelieu-Carignan (Blus)	Handi-Bus (Chambly-Richelieu-Carignan)
   CIT de la Vallée du Richelieu (CITVR	MRC L’Assomption
   CIT du Haut-Saint-Laurent (CITHSL)	MRC Marguerite-d’Youville
   CIT La Presqu’Île	Régie intermunicipale du transport adapté de la Vallée du Richelieu (RITAVR)
   CIT Laurentides (CITL)	TARSO (Candiac)
   CIT Le Richelain	Transport accès (Châteauguay)
   CIT Roussillon	Transport Soleil (Vaudreuil-Dorion)
   CIT Sorel-Varennes (CITSV)	MRC Les Moulins (Urbis)
   CIT du Sud-Ouest (CITSO)
   MRC Les Moulins (Urbis)
   MRC L’Assomption
   Ville de Sainte-Julie

7. Which territory is served by the RTM?

   Effective June 1^st, the ARTM and the RTM will serve the territory of the Montreal Metropolitan Community (82 municipalities), the Kahnawake Mohawk Territory and the Ville de Saint-Jérôme.
   
   

   Carte du territoire

   

8. How paratransit is integrated into the RTM?

   Paratransit is a priority for the Réseau de transport métropolitain (RTM).
   
   As for the other north and south shore transport organizations, the integration of adapted transportation within the RTM is progressively taking place.
   
   It is therefore important to remember that since June 1, 2017, no change has been made in the delivery of the service.
   
   Customers will be notified in advance by a specific and targeted communication of any change or modification of the service.

9. How will this affect the OPUS+ and OPUS+ Enterprise membership programs?

   Members are not required to take any action. The membership programs will continue as usual and the benefits will remain the same.
   
   Some minor changes to the membership programs are planned:
   - Contracts with the ARTM will continue without any action by members and participating employers.
   - Mandated by the ARTM, the RTM will be responsible for customer service, payment deductions and membership support.
   
   All transit passes and fares remain in effect after June 1^st, 2017.
   
   OPUS+ membership
   
   OPUS+ Enterprise membership
   
   OPUS+ Enterprise employer agreement