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FAQ Chrono

  1. What’s the difference between AMT Chrono and Chrono?

    AMT Chrono provides information only about commuter trains, whereas Chrono combines all information for all modes of public transportation in the Greater Montréal area (bus, metro and commuter trains), allowing you to plan a complete intermodal trip. New features have also been added to the app, such as a map showing the locations of bus stops, metro stations and commuter train stations near you, and a trip planner that helps you plan the best route.

  2. Can I still use AMT Chrono?

    AMT Chrono will be available until September 30, 2017. To ease the transition to Chrono, your account and favourites will automatically be transferred to the new app.

  3. Has my AMT Chrono account been transferred to the new Chrono app?

    Yes. All accounts created in the AMT Chrono app have been transferred to the new Chrono app. Simply download the new app and enter the same username and password to access your account. Your alerts programmed in the AMT Chrono app have also been transferred to the new app as favourites.

    To receive notifications, you must create new alerts.

    How do I create an alert?

  4. Have the alerts from my AMT Chrono account been transferred to Chrono?

    No. Your alerts programmed in the AMT Chrono app have also been transferred to the new app as favourites. To receive notifications, you must create new alerts.

    How do I create an alerte?

  5. Do I need to create an account to use the app?

    No. You can consult the schedules and use the map and trip planner without logging in. However, you must have an account to add favourites and receive personalized alerts about service disruptions affecting your bus, metro or commuter train lines.

  6. What are the advantages of creating a Chrono account?

    Your Chrono account lets you add favourite departure times and receive personalized alerts in case of service disruptions. As soon as you open it, the app will also show you the service status and the schedules for your favourite transit lines (bus, metro, train).

  7. Do I need a network connection to use Chrono?

    No. Once installed, Chrono allows you to consult planned schedules anytime. However, you need a wireless network connection (3G, 4G or Wi-Fi) to see real-time positions of buses and trains on the map, receive service status alerts and use the trip planner.

  8. How do I delete my account?
  9. I closed the message about the service status. How do I reopen it?

    The alert message about the service status is available in your favourites. The message will disappear once the service disruption is over.

  10. How many favourite departure times and alerts can I create?

    You can create as many favourites and alerts as you want.

  11. What’s the difference between an alert and a favourite?

    Adding a favourite lets you display your schedules as soon as you open the app and to consult the service status at a glance.

    Adding an alert lets you receive push notifications about service status.

  12. Why don’t I see my bus or train moving?

    The (3G) network connection may not work as well with older devices. The network connection must allow frequent screen refreshing to display bus or train positions. You also may not be able to see the icons if you have lost your network connection.

    Buses: Currently, only the positions of STL buses are displayed in real time. The app checks the position of STL buses every 15 seconds. The real-time positions of some RTM and RTL buses will soon be available.

    Trains: The app checks the GPS positioning of trains every five seconds. Naturally, there can be lag time as the network hardware broadcasts this information for every train operated by the RTM. That’s why the train icons on the map move every 10 or 15 seconds.

  13. Why do not I see the schedules in real time?

    Real time chrono schedules are currently available for RTM trains, STL and STM buses. Chrono real-time services are constantly updated. Visit our website to be informed when other sectors will be added.

  14. Who developed the Chrono app?

    The Autorité régionale de transport métropolitain (ARTM) is the owner of the Chrono app. On June 1, 2017, the ARTM awarded the RTM the contract to develop and promote the Chrono mobile app. The objective is to provide users with a mobile application they can use to plan their travel on public transportation (bus, metro and train) in Greater Montréal in real time.

    Under the ARTM’s mandate, the Réseau de transport de Longueuil (RTL), the Réseau de transport métropolitain (RTM), the Société de transport de Laval (STL) and the Société de transport de Montréal (STM) provide data for their respective territories and work together to develop and improve the Chrono app.

    The RTM provides customer service for the Chrono app.

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