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Laurentides sector

Information

The RTM Laurentides sector provides public transit service by bus and taxibus in the cities of Blainville, Bois-des-Filion, Boisbriand, Deux-Montagnes, Lorraine, Mirabel, Pointe-Calumet, Rosemère, Sainte-Anne-des-Plaines, Saint-Eustache, Sainte-Marthe-sur-le-Lac, Sainte-Thérèse, Saint-Jérôme and Saint-Joseph-du-Lac.

Customer service

 

Taxibus

View the list of stops

In order to provide better service to low-density residential areas, a taxibus service (booked in advance) is available for certain sectors.

To reserve or modify your commute, you must call at least one hour in advance (two hours for travel in Saint-Benoit or Saint-Hermas), by calling the taxi company that provides the service on the line you wish to use. Note that such commuting is only permitted between different sectors (it is not permitted within a single sector).

Routes and reservations 
When booking your reservation, you will have to provide the following information:

  • Your name and telephone number
  • The numbers of the pick-up and drop-off stops
  • The time of departure or arrival at destination
  • Your mode of payment (OPUS card, cash or transfer)
  • Your OPUS card number if you will be paying for the trip with it (make sure the card is valid)

The dispatcher will confirm the time at which you will be picked up at your stop. Make sure you are at the stop five minutes early. If you are absent at pick-up time and have not given sufficient advance notice, you become liable for a $25 fine.

Saturday service on statutory holidays. The taxibus driver can give you a transfer, which you can then use to get on a bus, just as you can use a transfer from a bus to get on the taxibus. When you board, you will have to either:

  • Pay the taxi driver the exact amount of the fare in cash
  • Hand over a valid transfer, or
  • Present your OPUS card or any other valid transit pass (note that "six-trip" cards are not accepted).

Fares
Using the taxibus costs the same as the regular bus service. To determine the fare, refer to the fare schedule. In the PDF schedule, view the list of stops on the line  to find out what metropolitan zone is assigned to each of the stops.

The following transit passes can be used to pay for trips by taxibus (note that "six-trip" cards are not accepted):

  • Payment in cash
  • Passe-Temps
  • Passe-Atout
  • Passe-Soleil
  • RTM Laurentides monthly pass
  • Monthly RTM pass

En tout temps, le RTM Laurentides se réserve le droit de vérifier si vous êtes en possession d’un titre de transport valide au moment de votre déplacement. Pour la carte OPUS chargée d’un titre, la vérification peut être faite à distance. Si vous utilisez le service de taxi collectif sans un titre de transport valide, vous êtes passible d’une suspension de service et d’une amende de 25 $.


Integrated bus lines (school period only)

View the list of stops

At all times, RTM Laurentides reserves the right to verify that you possess a valid transit fare while travelling. In the case of an OPUS card loaded with a fare, this verification may be done remotely. If you use the taxibus service without a valid transit fare, you may have your service suspended and become liable for a $25 fine.

 

Vélo-bus service

Cycling to work, to school or to parts unknown? The Vélo-bus makes your bike trip easier! Ride the Vélo-bus with your bike free of charge, to and from the stop of your choice, anywhere on the network! Buses are equipped with a bike rack for up to two regular bikes. First come, first served! No reservations required. Maximum of two bikes per bus.

Children's bicycles and tandem bikes are not accepted. No bicycles are allowed inside the bus. To use the bike rack, you must be aged 16 or over, or be accompanied by an adult.

Vélo-bus availability:

  • April 15 to August 31, until 9:30 p.m.
  • September 1 to October 31, until 7:30 p.m.

 

Loading the bicycle 
Before the bus arrives, remove all accessories (basket, water bottle, purse, child seat, etc.) from your bicycle. Tell the driver you want to use the bike rack. To secure your bicycle:

  1. If the rack is closed, hold your bicycle in one hand and, with the other hand, pull the handle upwards to release the locking mechanism.
  2. Then, lower the rack.
  3. Lift up your bicycle and place its wheels in the spaces provided. The first bicycle racked should be closest to the front of the bus.
  4. Bring the locking arm down on the bicycle tire as far as it will go without touching the frame or the  front fender.
  5. You are responsible for securing your own bicycle. Drivers are not authorized to leave their seat. 

 

Unloading the bicycle 
To unload your bicycle:

  1. Before coming to your stop, tell the driver that you want to retrieve your bicycle.
  2. Bring the locking arm to its horizontal position.
  3. Remove your bike from the rack.
  4. If there is no other bicycle on the rack, bring the locking arm down until it locks closed.
  5. Back away from the bus and signal the driver that the way is clear.
  6. RTM Laurentides is not responsible for bicycle thefts or damages during transport via the Vélo-bus service.

 

Group outings

Are you thinking of travelling as a group? Simplify your travel by purchasing group tickets. Certain conditions apply. Contact our customer service at least 10 days in advance. We can prepare for your outing and make it possible for your entire group to board. The driver will be advised in advance. Ideally, such outings will take place outside of rush hours, or between 9:00 a.m. and 3:30 p.m. or after 7:00 p.m. from Monday to Friday and on weekends.

The fare schedule in effect applies. If you are paying in cash, each person must have the exact fare to pay for his or her trip.

 

Infobus

Alerts are sent only in the event of major network disruptions, such as a snow storm or accident that seriously impacts traffic. Subscribe to receive alerts by email.

Subscribe to Infobus (in French)

Paratransit

You can commute by taxi or paratransit bus, depending on your needs and on the resources available at the time you need the service.

 

 

Territory served

Transit is available in the following territories:

  • Blainville
  • Boisbriand
  • Bois-des-Filion
  • Deux-Montagnes
  • Lorraine
  • Mirabel
  • Oka
  • Pointe-Calumet
  • Rosemère
  • Saint-Eustache
  • Saint-Jérôme
  • Saint-Joseph-du-Lac
  • Sainte-Anne-des-Plaines
  • Sainte-Marthe-sur-le-Lac
  • Sainte-Thérèse

An agreement with Oka and Saint-Placide is in place for the residents of these municipalities.

 

Admission

The applicant must meet the two following criteria:

  • Be a person with a disability (that is, with a significant and persistent physical, sensory or intellectual deficit, and with limitations on the ability to perform one's regular activities).
  • Have mobility restrictions that justify the use of paratransit service.

Only the following incapacities are considered for the purposes of determining eligibility:

  • Inability to walk a distance of 400 metres on an even surface
  • Inability to climb a 35-cm high step with support, or inability to step down from such a step without support
  • Inability to complete a commute from door to door using regular public transit
  • Disorientation in time and/or space
  • Inability to handle situations or control behaviours that could be detrimental to one’s safety or the safety of others
  • Inability to communicate verbally or using gestures (note, however, that this criterion alone will not qualify a person for paratransit services)

 

Types of eligibility and accompaniment

If you are deemed eligible for paratransit services, we will assign you an eligibility and accompaniment type that reflects your current needs. We will take into account your disabilities and, as applicable, your ability to learn to use and to familiarize yourself with public transit.

The person accompanying the paratransit passenger must be responsible, at least 14 years of age and able to provide the user with the support they need throughout their commute. A disabled parent may travel with their children under 14 years. Likewise, any child with a disability under 14 years can travel with a person that is responsible for them (e.g. father, mother).

 

Demande d'admission

  1. Consult the eligibility criteria.
  2. Download, print and complete the form to Request admission to paratransit services, prescribed by the Ministère des Transports du Québec. It contains the information needed to determine the applicant’s eligibility. One section of the form dealing with incapacities must be completed by a physician or health care professional.
  3. Attach a 2,5 cm x 2.5 cm photo of the applicant to the request.
  4. Download, print and complete the form for Consent to release personal information.
  5. Send all of your documentation by mail to the following address, or apply there in person:

    RTM – Laurentides sector
    Paratransit service
    37 Turgeon Street, 3rd floor
    Sainte-Thérèse, Québec
    J7E 3H2

All requests will be kept confidential. All information provided is protected by the Act respecting Access to documents held by public bodies and the Protection of personal information.

 

Evaluation of admission requests

The request will be analyzed by the admission committee, which is formed by members of RTM Laurentides, by persons with disabilities and by members of the health and social services network. The committee will communicate its decision within 45 days of receiving the request. All committee decisions are effective immediately.

 

If your request is accepted

You will receive:

  • A letter stating the eligibility of your file, as well as the terms of admission and accompaniment
  • Your paratransit admission card
  • Terms of use of the service

 

En cas de refus

You will receive a letter indicating the committee’s decision to deny your request as well as the reasons why your file was rejected.

If you feel the committee’s decision is unfair, you can apply for a decision review with the Ministère des Transports du Québec (review board).

 

A change in your situation

If a change in your situation affects the validity of the information provided to the admission committee in your original request, you must notify the admission committee accordingly.

This committee may revise its original decision and adjust the type of admission or accompaniment according to your new situation. The results of the committee's analysis will be communicated to you in writing within 45 days of receiving said new information.

All decisions will be effective immediately, except in the event that the committee cancels your eligibility or restricts your use of the paratransit service. In such cases, the decision will be effective 75 days after the decision is rendered.

 

Reservations

To reserve a commute, contact paratransit services

For commutes on:

  • Tuesdays, Wednesdays, Thursdays or Fridays, call no later than 12 noon on the day before
  • Saturdays, Sundays or Mondays, call no later than 10 a.m. on the Friday before

Reservations can be booked up to one  week in advance.

 

Metropolitan travel

A different method applies to metropolitan travel reservations

 

Statutory holidays

Please note that our offices are closed on the following statutory holidays:

  • Good Friday
  • Easter Monday
  • Journée nationale des patriotes
  • Fête nationale du Québec
  • Canada Day
  • Labour Day
  • Thanksgiving

You must therefore plan your reservations (or cancellations) ahead of time.

Contact us to know our schedule during the Christmas holiday period.

 

 

Online payments for paratransit customers

Did you know that you can purchase your monthly passes on our website? Payment by credit card or Paypal is accepted.

View the payment form (in French)

 

Note: Virtual monthly passes are valid from the first to the last day of the validity month. Reservations will be made in accordance with the regular commute reservation policy.

For more details, contact the paratransit call centre.

 

Rules and responsibilities

Download the paratransit brochure (in French)

Here are a few rules that you must follow during your paratransit commute:

  • The driver will pick you up and drop you off at the main entrance of your residence or your destination. You must know in advance what architectural barriers the driver may encounter during the drive, and you must be able to surmount them alone or with the help of someone other than the driver.
  • In addition, the driver is not permitted to climb more than three consecutive steps or get into an elevator.
  • You must be ready 15 minutes before the arranged departure time.
  • If you have not shown up after five minutes, the driver will call the dispatcher, who in turn will automatically cancel the commute.
  • If there is no person in charge at the destination address, the driver will bring the passenger back to his or her point of departure and the fees will be invoiced.
  • Under no circumstances may a passenger change the driver's route.
  • Passengers must wear the seatbelt provided for them.
  • Three- and four-wheel mobility scooters and geriatric chairs must have adequate anchoring points. Such installations are at the user's expense. Also, passengers using three- and four-wheel scooters must be able to move themselves over to the bench on their own. Drivers may refuse to transport passengers who fail to comply with these rules.
  • Eating on board is prohibited, except with special authorization.
  • Luggage, grocery bags or shopping bags that do not occupy additional space in the vehicle are allowed.
  • The driver is not required to carry bags. The passenger must in such cases plan for someone to accompany them on their commute.
  • All passengers must remain civil and none may unduly delay or impede the proper functioning of the service.
  • Failure to comply with any of the policies issued by RTM Laurentides may lead to the immediate suspension of the paratransit service.

 

Forms

 

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